Last updated: October 2025
At Renthub, we respect your privacy and are committed to protecting it through our compliance with this Privacy Policy (“Policy”). This Policy describes the types of personal information we may collect from you or that you may provide (“Personal Information”) when you visit our website, use our services, or submit property information through our forms, and our practices for collecting, using, maintaining, protecting, and disclosing that information.
By using our website and services (“Services”), you acknowledge that you have read, understood, and agreed to this Policy.
1. Who We Are
Renthub (“we”, “our”, “us”) is a property management and rental marketing platform providing services for short-term rentals, including listing management, guest communication, and operational support.
If you have questions about this Policy, you can contact us at:
Phone: +30 2810 201234
Address: Evaggelistrias 44A, 71304, Heraklion-Crete
Email: privacy@booking.renthub.gr
2. Information We Collect
We collect several types of information to provide and improve our Services.
a. Information You Provide
When you interact with Renthub (e.g., through forms, contact pages, or by submitting a property), you may provide:
- Name, email address, and phone number
- Property details (address, amenities, photos, etc.)
- Account login credentials (if applicable)
- Billing or payment information
- Messages or inquiries sent to our team
b. Information We Collect Automatically
When you visit our website, our systems may automatically collect:
- IP address and browser type
- Device and operating system information
- Access times and referring URLs
- Pages viewed and interactions on our site
- Cookies and similar technologies (see section 9)
c. Information from Third Parties
We may receive information from external sources such as Airbnb, Booking.com, or payment processors when managing your listings or bookings.
3. Use of Personal Information
We use the information we collect to:
- Provide, operate, and improve our Services
- Communicate with you about your account or listings
- Process payments and manage transactions
- Personalize your experience
- Ensure compliance with legal and tax obligations
- Respond to requests, questions, or feedback
We will only use your Personal Information for the purposes described in this Policy, unless you provide consent for other uses.
4. Legal Basis for Processing (GDPR)
We process your data under the following legal bases:
- Consent: when you voluntarily provide data or opt in for communication
- Contractual necessity: to perform an agreement with you (e.g., property management)
- Legal obligation: to comply with tax or regulatory laws
- Legitimate interest: to operate and improve our business responsibly
You may withdraw your consent at any time by contacting us.
5. Cookies and Tracking Technologies
Renthub uses cookies to enhance your browsing experience, analyze traffic, and improve functionality.
You can manage or disable cookies through your browser settings.
More details can be found in our Cookie Policy (linked in the footer of our website).
6. Data Retention
We retain your Personal Information only as long as necessary for:
- Providing Services and managing your account
- Legal, accounting, or tax compliance (usually up to 7 years)
- Resolving disputes and enforcing agreements
After this period, your data will be securely deleted or anonymized.
7. Data Sharing & Disclosure
We do not sell or rent your Personal Information.
We may share your data only with:
- Service providers (e.g., cleaners, maintenance teams, payment gateways)
- Booking platforms (e.g., Airbnb, Booking.com)
- Legal authorities, when required by law
All partners and service providers are contractually bound to handle data securely and only for the purposes described.
8. Security of Your Information
We maintain reasonable administrative, technical, and physical safeguards to protect your data against unauthorized access, disclosure, or misuse.
However, no online transmission or storage system is completely secure, and we cannot guarantee absolute protection.
Please take care to keep your login details and devices secure.
9. Your Rights (Under GDPR)
You have the following rights regarding your Personal Information:
- Access – Request a copy of your data
- Rectification – Correct inaccurate information
- Erasure – Request deletion (“right to be forgotten”)
- Restriction – Limit certain processing
- Data portability – Receive your data in a portable format
- Objection – Withdraw consent for marketing or processing
To exercise these rights, contact us at privacy@booking.renthub.gr.
We will respond within 30 days in accordance with GDPR timelines.
10. Children’s Privacy
Our services are not directed toward children under 18.
We do not knowingly collect data from minors.
If we learn that we have collected information from a child, we will delete it immediately.
11. Links to Other Websites
Our website may contain links to third-party sites (such as Airbnb or Booking.com).
We are not responsible for their privacy practices and encourage you to review their policies separately.
12. International Data Transfers
If data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards, such as EU-approved Standard Contractual Clauses, to maintain the same level of data protection.
13. Data Breach Notification
If we become aware of a data breach affecting your Personal Information, we will:
- Notify affected individuals promptly
- Inform relevant data protection authorities, if required
- Take all necessary measures to mitigate any harm
14. Changes to This Policy
We may update this Privacy Policy periodically.
The most recent version will always be posted on this page with an updated date at the top.
Continued use of our Services after changes are made constitutes your acceptance of the updated Policy.
15. Contact Us
Phone: +30 2810 201234
Address: Evaggelistrias 44A, 71304, Heraklion-Crete
Email: privacy@booking.renthub.gr
Renthub — protecting your privacy while managing your property with care.
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